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There appears to be no other way to contact comcast/xfinity. Asking on behalf of my place of business. Status Center Xfinity app Download the app or text "Xfinity app" to 266278 and get help. Stay put and call 911.
View the Xfinity outage map and find out when an area will be back online. My thinking, if I were to do this at my house would be that that 1.) There is no cost to you to replace/bury a drop and your yard will be restored to its original state once the drop is buried. With our new Xfinity support chat, you do not need to input the name of a person. The tubing will start to shrink almost right away. The ground around your car may be energized. Search accounts based on account number, or chat online. It's infuriating. 5 month old thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. I didn't realize it worked like a chat, and someone did respond to me quickly, but I had closed the window and didn't see the response until today. Get in touch with Comcast Business. Comcast landlines are being used by homes and businesses alike. I am an Official Xfinity Employee. Then, to let us know why you're calling, say Line is down.. 3.) Let us give you a call as soon as an agent is available.
Marion County officials report storm has passed leaving widespread wind Responsible . I am a bot, and this action was performed automatically. How to Report an Issue Online Visit xfinity.com/xfinityassistant. If the IP address resides on the Comcast network. Solid copper core RG6 is used to power amplified antennas and satellite dishes all the time. Do not send the firewall logs as an attachment. Survey the area before starting work for the presence of overhead wires and avoid touching anything that may be in contact with a wire, like tree . This will stiffen the damaged area and protect the exposed wire to prevent further wear and tear. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Their credit are expensive and for them to delete for no reason given is full fraud and Theft. Choose the option that best describes your situation. Our local electrical provider has confirmed this is Comcast's line, not theirs, and the fire dept. A drop-down list appears.
Woman battles Comcast over downed line - WSAZ We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. How to report a downed wire if I'm not a customer?
Filing a report of a low hanging cable? - Google Groups Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), 4.
Comcast Xfinity Outage Report Is The Service Down? LEAVE THE AREA IMMEDIATELY and call PECO at (for any emergency) 1-800-841-4141 or . It may be used in setting the FCC's priorities for regulating companies like Comcast. Report it online using Xfinity Assistant. God forbid this huge company actually provide a phone number where you could talk to someone. How do I report an above ground cable down? Usually 911 dispatch has unlisted numbers for utilities. Click Continue.
How do I report an above ground cable down? : r/Comcast_Xfinity - reddit Who removes tree branches resting on utility cables in easement? Report or View Outages; Other Contacts; General, Business, Landlord, . Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street?
. Please call us at 1-800-XFINITY to talk to one of our customer service representatives for further information. You can also request a call at a time that fits your schedule. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), Type your message in the text area near the bottom of the window. STAY AWAY from downed power lines.
how to report downed wires | Xfinity Community Forum Step 1: Inquiry. We've been unable to reach any actual human at Comcast to report this (possibly because neither of us are actually Comcast customers) and no one has been out to repair it. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Log in to your account at xfinity.com/myaccount using your Xfinity ID and password. Otherwise, press 0 at each prompt; eventually get rep. You should never get a big shock from a coax cable. Please send us a PM with your first and last name, as well as house numbers to your service address. Type a message to let us know what your issue is. 0 0 U user_2ed7eb New Contributor 1 Message 2 years ago Select Restart Modem to begin troubleshooting.
How do I report a downed telephone line? | AT&T Community Forums -You are responsible for the "mast," the . There are two wires hanging down, one black cable wire and the other a twisted metal cable which appears to be the ground wire. An official employee, such as myself or whoever is first available, will respond.
Comcast Xfinity Outage Map Is The Service Down? #iworkforComcast We have made changes to keep employees safe so response and call times may be longer than usual. It is owned by Sky Group, a division of Comcast.In 2019, Sky News was named Royal Television Society News Channel of the Year, the 12th time it has held the award. Include the words "Firewall Investigation" in the subject line. If you receive overhead electric service, your electric system con- sists of the following: 1. In the top right corner, you'll see a little chat icon near the bell icon. Let us know if you find downed or uncovered wires or cables in your area. In the 'To' line, type "Xfinity Support" there. The only option appears to the the Xfinity Assistant bot, which asks me to sign in. This option is available 24 hours a day, 7 days a week. I called 800-288-2020 and was told to call Risk Management at 800-894-0374. Welcome to the Xfinity community! Do what's best for your business. Privacy Policy. Hello @ryanray.rr81 and thank you! Asking on behalf of my place of business. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. I called on 7/20/21 to report this issue and no-one has been to fix the wires. 70% of power outages are caused by major weather. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Click the direct message icon, 2. I have a line in front of my house (laying on the sidewalk) that DTE has told me is a telephone line. Massive outages do occur because of problems such as storms, floods etc. Call BGE at 1-877-778-2222 to report any downed electrical lines. Store Locator Status Center Check for outages and troubleshoot your services. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. If you have questions about your services, we're here to answer them. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. Remember: This number is just for unburied ground cables. Thanks! 1. Someone on the digital team has put in a ticket, so I am hopeful this can be resolved. I am extremely frustrated this issue has not been of the upmost importance to your company. Press Enter to send it. Thanks! A violation of this law can lead to misdemeanor or felony charges, and is punishable by up to 3 years in jail. Our team can assist with getting those downed wires raised. It's not the power line and I don't think it's the regular cable either because there's no service outage. Sky News is a British free-to-air television news channel and organisation. Here are the steps: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window.
Report an Outage | PECO - An Exelon Company - PECO Energy Company You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. 2 1 RR ryanray.rr81 Visitor 2 Messages
Report unburied cables, exposed wires, or downed lines - AT&T Contact Us | Comcast Business Support Can you please send us a Modmail message with your first and last name and full address?
How to File a Complaint Against Comcast - Your Options - FairShake How much notice do you need to give Comcast to cancel? if the line is damaged, to reconnect service they'd probably be running a new line anyways.
Report an Issue - Xfinity Support Should you experience further issues, please create a new post. You have to sign up for gig service and sign a 2 year contract first.
how do i report a downed comcast line? - tourdefat.com Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States. I am a bot, and this action was performed automatically.
ARA - Utility Regulation - Houston Don't touch anything or anyone in contact with a downed power line.
How do I report a downed line in as few steps possible Create an account to follow your favorite communities and start taking part in conversations.
Comcast Line Down in My Yard : r/Comcast_Xfinity - reddit Just select Xfinity support and you will be able to speak with the next available specialist.
How to report a downed wire if I'm not a customer? : r/Comcast_Xfinity Xfinity Outage Map Lansing MiWith Smart Home Manager, you can: Get help Genius. 7 years ago. Comcast Xfinity Outage Map. Privacy Policy. The phone can get very busy, but I can understand if you would rather speak to somebody on the phone. Xfinity cable TV or internet outages typically happen when Comcast's network goes down, but equipment problems can sometimes look like network problems. 5. The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages.
Exposed Line/ Wire - How To Report & Things To Know From AT&T Downed power lines and safety after a storm - CenterPoint Energy Rod Furlan is a crook and Thief and should be held accountable. Hope this helps you out. Make the report to that person.. In the top right corner, you'll see a little chat icon near the bell icon. If you smell natural gas or see downed power lines please do NOT use this page. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Once you have done that go ahead and send us a peer to peer message so we can begin the ticket process. Then, call PG&E at 1-800-743-5000.
How do I get Comcast to fix a cable line? - MetaFilter Report downed power lines at 713-207-2222. There may be a 60 day notice cancellation fee for your service. How does cable internet get to your house? .css-1yq8usv{color:#f0f0f3 !important;background-color:!important;}.css-1yq8usv:hover{color:#1471DA !important;background-color:!important;}.css-1yq8usv:focus{color:#1471DA !important;background-color:!important;}.css-sskn3q{line-height:60px !important;}Home, The telephone/cable main line is sagging across our drive. Please send us a direct message to "Xfinity Support" with your full name and address. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. For more information, please see our
For immediate assistance, check out the Xfinity Assistant.
How Do I Report a Problem with My Comcast Landline? - GetHuman You will need to contact a tree trimming service yourself. Please help before someone gets hurt. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) Type your message in the text area near the bottom of the window Press Enter to send it. For more information, please see our I would like to report down wires in my back yard for the second time. To send a direct message you may need to:Click "Sign In"Click the "direct message" iconClick the "New message" (pencil and paper) iconType "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. Honk the horn, roll down your window and make sure to tell passersby not to come near the vehicle.
Report Downed cable line | Xfinity Community Forum I have called multiple times but I don't have an account so it won't let me through to talk to someone. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Our community is your official source on Reddit for help with Xfinity services. Click Continue. the chances of Comcast having their act together enough to even . https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. Reporting this to comcast seems to be a problem. No worries, Our team can definitely help right here! https://corporate.comcast.com/stories/meet-our-digital-care-team. I even have filed complaints and I encourage others who have skilled the same or comparable things to additionally file complaints. If you're stuck staring at a blank TV or computer screen, check your Xfinity equipment before calling Xfinity customer service. I have a downed wire in the middle of the street. It has been severed months ago and left hanging. If two or more of your services are offline, you'll see a banner alerting you at the top of the screen.
Who Do You Call for a Downed Cable Line in 2023? - Report Down Phone Throughout our history, DISH has always put customers first. Scan this QR code to download the app now. Then it thanks me for signing in. Stay safe if a fallen power line touches your car If your vehicle comes in contact with a downed power line, follow these safety rules: Stay inside your car. Scroll down and select Manage Internet. Another option is calling the power utility since its their pole and Comcast isnt maintaining their infrastructure on the pole. Emails sent with an attachment cannot be processed. Thank you! A: Cable and phone wires dont carry current, so its safe to remove them. There are low-hanging wires at 209 and 215 South 10th street, Nashville, TN 37206. I will post again here when/if I receive a reply or action is taken.
Xfinity Status Center - Check for Service Outages In Your Area Id give them a ring.
Service Status Center | Comcast Business Write your 17-digit account number on the "For" line of your check or money order. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform.
Report a downed power line - Pacific Gas and Electric Company How To Repair A Cut Underground Cable Line, Question: How Much To Repair Comcast Cable Box, Question: How To Repair Cut Electrical Cable, Question: How To Repair Cut Internet Cable, Quick Answer: How Much To Repair Outdoor Comcast Cable Box, Quick Answer: How To Repair A Cut Directv Cable, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Box, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Tap. Click the direct message icon, Click the "New message" (pencil and paper) icon, In the 'To' line, type "Xfinity Support" there. You may have to enter a lot of personal information to get connected, including your ZIP code. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, How on earth can you reach a human to report comcast wires that are lying in the ground? It's in front of my yard, and it goes across the street. For questions and concerns regarding service and billing, low hanging cable wires, unrestored easement post-construction or repair work: Comcast: 1.800.934.6489 AT&T Uverse: 1.800.288.2020 Phonoscope: 713.272.4600 Suddenlink: 1.877.794.2724 En-Touch Systems: 1.888.765.6461 Stay at least 10 feet away from the wire and secure the area to keep others away, too. We're sorry that didn't solve your issue. I don't have AT&T, or a landline. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. A South Carolina jury found Alex Murdaugh guilty in the fatal shootings of his wife, Margaret, and their son, Paul. How do I talk to a real person at Comcast? Call 911, which will get the FD out to asses the wire (s).
Full special report: Alex Murdaugh found guilty in murders of wife and son Check an issue already reported Call our Buried Wire Center at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m. Hello there! I'd like to report a downed telephone/cable wire but my service address isn't near where I'm seeing the issue. A Comcast line fell down from the utility poles above my house a couple of days ago and is now lying across my and my neighbor's backyards. Click the Check for Issues button. 1 6 Hope this helps you out. Don't touch a downed power line or other equipment. What to expect: Your complaint will be posted online in a public database. Should you experience further issues, please create a new post. The metal cable is entangled in my chain-link fence and poses a serious hazard if there was a lightning storm. Just tell on the phone, "downed power line.".Always assume the downed cable line is energized and carrying electricity. Report a downed power line If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. and our Yes, Comcast will come to your house to install the cable lines and equipment to your home. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Stay at least 35ft away from any downed wires during cleanup and other activities. If you're lucky and it's only phone or cable, they'll coil the wires safely out of the way, and notify the provider (s). How do I report this? If you have questions about your services, we're here to answer them. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Cookie Notice I really appreciate you being a member of the Comcast Family! By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. New comments cannot be posted and votes cannot be cast. Lafayette, AT&T Community Specialist 1 0 C Carlosifernandez New Member 2 Messages Call our Outage Reporting Line, 1-888-LIGHTSS (1-888-544-4877) and select the option to report a downed power line. Contact Comcast and let them know of the down landline problem. It's not the power line and I don't think it's the regular cable either because there's no service outage. Then Call Us. My electric company has been out already and have told me that it is Comcast's issue. However, its critical not to cut into a power line, as you know. You can email the site owner to let them know you were blocked. Type your message in the text area near the bottom of the window 5. Verizon Business provides technology and network solutions-along with plans, devices and wireless services . Cloudflare Ray ID: 7a2ad44e3df86ef8
Xfinity Outages | CableTV.com If they're power lines, they'll caution tape the area and notify DPW and the appropriate power company. Press Enter to send it. Your IP: You can contact 811 to get utility lines marked. Say "No account." According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street, but only to a certain point.
Xfinity Customer Service - Contact Us Before contacting them, items GetHuman3339193 may need: Name on account, Billing Address, Last four of social security, and Account PIN The issue in GetHuman3339193's own words A drop-down list appears. Sky News is distributed via an English-language radio news service, and through online channels. I do apologize once again for the delay on our end and sincerely appreciate all your patience! Type your message in the text area near the bottom of the window. If you see a power line on the ground, don't assume that it is not energized or that it is insulated.
Help and Support Topic | Comcast Business Support Thank you so much Anthony for sending us over those details and the Modmail. How to Reach a Real Person at Comcast/Xfinity. Enter another ZIP to see info from a different area. This post was marked as solved. Never touch a downed overhead electrical line. ET. I have followed these instructions and sent the private message on 6/1/21.
Internet Security with Xfinity - Report Abuse Not a word either by phone, email or through the support chat since then. To qualify for the credit, customers must: 1. Click to reveal If you are experiencing problems with Comcast Xfinity, please submit a report below. Call us at 800-477-5050. Repairing damaged wiring is easy and it can save you time and money, but care must be taken any time a soldering iron is used. Let us know. Report a Problem Full Outage Map Problems in the last 24 hours The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. Please send a private message with your name and service address by clicking on the chat icon so I can further assist. Thank you so much for contacting our Xfinity Support Team over Reddit. An official employee, such as myself or whoever is first available, will respond. Performance & security by Cloudflare. Call 800.288.2020 and select Repair. I need someone to come out and fix it. Thank you for reaching out to the Digital Care Team. I think it may be the original phone line. I can understand your view and that is why we have implemented alternative platforms such as Twitter, Facebook, Reddit, and here! Call us anytime at. We've had a downed wire touching our building for about two months at this point. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums.
Verizon Customer Service - Contact Us | Verizon Help Center and Support Press question mark to learn the rest of the keyboard shortcuts.
BBC - Wikipedia You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. Ask for the Comcast liason. We've had a downed wire touching our building for about two months at this point. Who is responsible for cable line from pole to house? I hate to hear this has been your experience and would love to investigate this for you! The modem then uses an Ethernet cable to connect to your computer or router, which is what gives you access to high-speed internet. Our team can help get that line raised. Who do you call for a downed cable line? It is to be expected when weather conditions are severe. First, your internet service provider sends a data signal through the coaxial cable, or coax cable, into your homespecifically, to your modem. I also appreciate you taking a moment out of your day to reach back out to our team! Provide your account info and say, Line is down., Dont have AT&T service? A drop-down list appears. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums.
Comcast Phone Number | Call Now & Skip the Wait - GetHuman Tips in case of an outage What if my power is out? For immediate assistance, check out the Xfinity Assistant.