Customer service all the way to your seat, 2000-2022 StubHub. Bought tickets for a group? Select the tickets to transfer and enter the recipients information. Was told by stubhub back in June that they would get ahold of the seller and transfer the tickets, reassured not to stress day of event. 2023 So we've made sure you can shop resale tickets listed by trusted sellers within the safety of our store. Third-Party Resale Tickets: Everything You Need to Know. These were not tickets, Stubhub was not able to reach the seller, and gave me a refund. Open the AXS app Sign in or create an AXS account. With mobile ticketing through AXS, youre able to keep your tickets securely stored in your AXS App until its time for your event and enter with a quick and simple scan. Are screenshots of the barcode valid for entry? On the review page, click the Transfer button to send the tickets. Youll be able to transfer money to your bank from your account on AXS.com. and our Use of this website signifies your agreement to our. Transfer Tickets - AXS Help Center Transfer Tickets Transfer Tickets Transfer Basics and Help Transfer Basics What is Transfer / Share? Never. Step 2: Login or Create an MLB Account After downloading the app, you will be prompted to create an account or log in (if you do not already have an account) Present the scannable QR code at the door for entry to Toyota Center. Otherwise you have until your friend creates an account to cancel the transfer. Tap Tickets Tab (pull down on the screen to refresh if necessary). If you call or message them and the event you are attending is not in the next 48 hours, they will be useless at helping you. Theyll also need to get the AXS app. No. I still don't see the tickets in the app and I don't trust a randomly generated QR code when it doesn't show me the event. There is no fee for transferring seats and you are allowed unlimited transfers. The concert is tomorrow. Click the Transfer button next to the event in your AXS account. AXS Mobile ID allows you to manage . Tickets purchased through unofficial sources (such as Craigslist, StubHub, etc.) As long as there are people who have tickets to sell, AXS Official resale is the best & safest place to find tickets and the only verified marketplace where fans can connect to buy and sell tickets. Theyll just have to create an AXS account to claim their tickets. I am having trouble "accepting" my Electronic Transfer - Support Sorry we couldn't be helpful. For more information, please see our Tix originally purchased Spring 2020, was postponed until today 7/31/21. With seat transfers, you no longer need to worry about delivering the paper tickets to them in advance or meeting them outside of the gates to walk in together. Yep! Can I still use a ticket after I have transferred or shared it with someone else? What is AXS Official Resale and where do the tickets come from? Please visit the Toyota Center Box Office where one of our ticket resolutions associates will assist you. If available, youll see the option to get tickets with AXS Official Resale on the event page. Just follow the simple steps to make the tickets officially yours. Make sure everyone enters together OR transfer tickets to friends before the event & have them follow the steps above to enter the venue. Upon purchasing tickets, your AXS tickets will be automatically added to your existing AXS account. I had flown from TX to NY for this show with my friend. i beat on stub hub until they agreed to refund my money, after they tried to weasle out of their 100% guarantee!--saying the problem was axs and not stubhub. I purchased tickets for a concert back in February. Tickets Not Showing Up In AXS - StubHub Community SOLD TICKETS VIA AXS MoneySavingExpert Forum I asked the rep, "What happens if the day of the show comes and the tickets still aren't transferred? why the hell can they just not send you the tickets in an email, as an option? Select the tickets to transfer and enter the recipient's information. This will now be the only customer admission method at venues including The O2 and the OVO Arena Wembley. If you have any questions, please call us at (713) 758-7330 or email us at ticketservices@rocketball.com. After following the instructions provided, your ticket will be displayed as a digital barcode in the AXS app. The recipient will get an email about the transfer, and theyll need to create an AXS account (if they dont have one yet) to complete the transfer. I was never able to get ahold of SH again. i assume they will try to get me to receive the tickets using axs again. i will not book anything on stub hub as a result. Buyers get tickets delivered straight to their AXS accounts, and sellers get paid by direct deposit. Yep! The Rockets App is free to download and available in the App Store or the Google Play Store. With seat transfers, you no longer need to worry about delivering the paper tickets to them in advance or meeting them outside of the gates to walk in together. They assured me that the tickets would be transfered once they got ahold of the seller. In your AXS account, select the ticket icon or 'My Tickets', Choose which tickets to send and 'Transfer', Fill out the recipient's first and last name, their email address, and a message. Sign into your AXS Account and click Listings. Transfer Help I transferred AXS Mobile ID tickets to the wrong email, what can I do? Can seats be transferred to someone who doesnt have an AXS account? Here's how it works: Click the Transfer button next to the event in your AXS account. Upon purchasing tickets, your AXS tickets will be automatically added to your existing AXS account. Hint: Remember, use the same email that was used to make the purchase with us when creating an account/logging in. Once the tickets have been transferred, you will need to Download the MLB Ballpark app via the iOS App Store or the Android Google Play Store. Youll be able to transfer money to your bank from your account on AXS.com. Show the tickets on your phone for everyone in your group. Open the Rockets App, navigate to the Tickets Menu at the bottom of the screen, then tap Mobile Tickets. We were due to go to the GENESIS Concert at the O2 on Nov 29th 2020. Usually there is a waiting period of a few weeks. Tickets Seat numbers it lists 13-16 ? Use the same email you use on StubHub. After completing the account information, you may buy, sell or manage any seats in your account. Otherwise, youll get an email letting you know you need to create an AXS account to claim the tickets. No bags are allowed except: MEDICAL, DIAPER BAGS, CLUTCH SMALLER THAN 5.5" X 8.5", (If you can't remember your password, tap Forgot Password and follow the instructions sent to your email). Go into the app, look at the ticket. Browse your upcoming events and tap the ticket icon for the one you would like to sell. Yes In the bottom menu, tap the ticket icon (you can also tap the middle icon) At the event, scan the Mobile ID QR code to get in Was this answer helpful? Sign into your AXS Account and click Listings. Was wondering if you had any update on how yours is going? AXS being buggy with the resale tickets : r/Tipper - reddit I can't see my tickets in the AXS app - AXS Help Centre The recipient will get an email about the transfer, and theyll need to create an AXS account (if they dont have one yet) to complete the transfer. Yes No Still Need Help? Solved: Cannot see tickets in AXS App - StubHub Community No. Bought ticket and then they weren't available from the seller. Have mobile tickets and cannot find barcode. I had read on other threads that sometimes the tickets don't transfer until the day of the event. Show the ticket in the App at the entrance and get them scanned to enter. I've been to several games at this arena this year and they only accept tickets from ticketmaster that are moving barcodes (the barcode changes every couple of seconds) or NFC tickets (you add these tickets to your Andriod or Apple wallet and hold up your phone to the ticketmaster scanner at the arena). It eliminates paper tickets and allows you to enter the venue with your AXS Mobile ID and manage your tickets digitally. Log into your AXS account entering the email and password that you used to purchase or accept your transfer tickets. Select the ticket/seat you want to transfer and then enter the recipient's name and email address. Danielle is the author of this solution article. The game is in 36 hours. We successfully sold our tickets through the AXS website quite quickly and have a credit balance on the AXS website minus a ridiculously high 60.00 charge for selling 4x tickets back through their . You may also review your transfers and purchase history at AXS.com. Overall, disappointing, but fair. So you can sell on StubHub or any other way you find. Tap View to access the barcode and scan in for entry. Click the Sell button next to the event in your AXS Account. If you do not currently have an AXS account you will be instructed to create one during your purchase. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Did you ever receive an email that the tickets were actually transfered to you or are you simply going off the delivery date. Here we are. Bought tickets for a group? If they already have an AXS account set up the tickets will go in their account automatically. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. Solved: Mobile Tickets Have No Barcodes - StubHub Community Copyright If you do not currently have an AXS account you will be instructed to create one during your purchase. I've had my tickets posted for a couple days and I have them listed for cheaper then any other ticket I see on the resell page but I don't see my tickets for sale at the price I set them at. Help us improve this article with your feedback. Anyone have success getting something similar resolved day of show? Privacy Policy. may not be valid. The tickets were supposed to transfer to AXS and I could retrieve them using the same email address. SOLD TICKETS VIA AXS. Tickets Not Showing Up In AXS Hello! After completing the account information, you may buy, sell or manage any seats in your account. Stubhub tix not transferred to AXS acct, show is tonight Have been on hold 3+ hrs. Mobile Ticketing Guide | Houston Rockets - National Basketball Association Flew in for this show. After that, the tickets will be theirs to use with the AXS app. If you just purchased your tickets not long ago and aren't seeing them under My Events, hang tight. may not be valid. (*If you can't remember your password, tap. I bought two tickets to a New York Islanders game at Nassau Coliseum. Make sure everyone enters together OR transfer tickets to friends before the event & have them follow the steps above to enter the venue. Hey guys, I just joined this group so if this isnt allowed lmk. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. On the review page, click the Transfer button to send the tickets. AXS Mobile ID tickets are digital and cannot be printed for venue entry. Once you have an account, seats transferred to you will be accepted by your account automatically (no need to accept them manually). I downloaded the AXS app and created an account with the same email address but I do not have the tickets nor did I ever receive an email from AXS suggesting they were transferred. Find Tink Philadelphia tickets, appearing at Union Transfer in Pennsylvania on Apr 15, 2023 at 8:00 pm. This is the QR code you will display upon entering the venue. What are my options here? Official Tickets and Your Source for Live Entertainment | AXS.com I had to contact the venue and luckily they had tickets available at the box office, so I was able to make the show. Once I have downloaded the AXS App and AXS account, do I have to accept the transfer every time? Please use the guide below to see how you can access, transfer and sell your tickets safely and securely from your smartphone! Locate this email by searching by the name of your event or keywords such as "sent you tickets" or "ticket transfer". Please bring a valid photo ID and the card you used to purchase the tickets to the Toyota Center box office. How will I know if my transfer was successful? When I sell tickets, do I have to deal with the buyer? Anyway, a few friends and I had tickets to see Harry styles in Cleveland. The recipient will get an email about the transfer, and they'll need to create an AXS account (if they don't have one yet) to complete the transfer. Upon purchasing tickets, your AXS tickets will be automatically added to your existing AXS account. Once I have downloaded the AXS App and AXS account, do I have to accept the transfer every time? Review your transfer history within the AXS app by clicking on MY EVENTS and selecting TRANSFERRED. Unless otherwise noted, tickets are accessible on the AXS app and ready to manage as soon as the purchase is complete. This will bring you to the page to confirm the correct email associated with the order. Please help. Click yes, retract now.And youre done! This way your guests will be able to enter when they arrive using their own AXS Mobile ID. Step 1: Download and Login into MLB Ballpark App Once the tickets have been transferred, you will need to Download the MLB Ballpark app via the iOS App Store or the Android Google Play Store. Opened on Christmas Day 1930, The Fox was one of the last of its kind built in the Gilded Age. Even if you call within 48 hours of your event, you will probably get no help at all. Just follow the simple steps to make the tickets officially yours. Otherwise you have until your friend creates an account to cancel the transfer. When your tickets sell, youll receive an email informing you of the sale. Yes It depends. This will help to ensure that you are ready for your event in no time! AXS Tickets app not working? crashes or has problems? - JustUseApp On the AXS App, you can manage tickets for upcoming events under the "Your Tickets" section -- the ticket icon near the bottom of the screen. You may not receive mobile transfer tickets until within 24 hours of the event due to delayed release policies that venues use to keep your tickets safe. Use the same email you use on StubHub. Review listing information and choose Credit Card for payout. i had the exact same problem. They should be able to tell you if the tickets are active. Sign in or create an AXS account. It got postponed and now we all cant go. AXS tickets are delivered to AXS accounts within 24-48 hours of the event . The move to AXS Mobile ID is designed to put tickets in the hands of fans, reduce ticket scalping from unauthorized resale sites & ensure that we know who is coming to the show. You can also create an account without purchasing tickets by going to AXS.com and enter some very basic account information. With NO CUSTOMER SUPPORT, AXS is NOT a viable option to use. If they already have an AXS account set up the tickets will go in their account automatically. When I sell tickets, do I have to deal with the buyer? If you bought AXS tickets on StubHuband need to send them to a friend, transfer the tickets through your AXS account. and need to send them to a friend, transfer the tickets through your AXS account. We called AXS from another phone while SH put me back on hold to get in contact with the seller again. If you see a Sell button next to your tickets in your account, you can sell them! We got an email when the concert was first postponed saying that we had a month or two to request a refund but we didnt know abt that then. Stub hub sent my hockey tickets for a las vegas game to axs. Tickets purchased through unofficial sources (such as Craigslist, StubHub, etc.) Your tickets will no longer be listed for others to buy. Its up to you! Cookie Notice To view your AXS Mobile ID tickets click on your initials in the middle. We bought the tickets through AXS and we have no clue how to sell or transfer them. Its up to you! Follow the steps below to access the tickets: Did you find it helpful? Show was postponed from June 2020 to July 2021 due to covid. AXS handles payment and delivery so buyers and sellers never interact with each other. Then when it sells and you are paid, you transfer it using the app. The gig has not been cancelled we just chose not to go. Click the 'Transfer' button and your guest will receive a notification via . You'll then be asked to review the transfer. The tickets will be delivered to the buyer automatically. Most mobile transfer tickets will not be immediately available. Many fans find it best to TRANSFER the seats to their guests prior to the event. The Fox Theater Foundation. It depends. When listing tickets, you decide how long your listing will be available for others to buy. Nope. Terms of Service | It eliminates paper tickets and allows you to enter the venue with your AXS Mobile ID and manage your tickets digitally. Idk if they just add more to what you set the price at for everyone which they shouldn't because they have a fee to sell and buying resale still has fees so imo it'd be ridiculous they're posting my tickets for a higher price for even more money but Idk. Once everything is correct, tap, Log into your account entering the email address used to purchase the tickets, Browse your upcoming events and tap the ticket icon for the one you want to view, Present the QR code at the door to be scanned for entry to Toyota Center, The card you used to purchase the tickets.