Your interviewer will look to gain insight on your ability to multitask by having you share about a past job where you had to be an effective multitasker. One shift I was working as the night lead, we had a very angry customer from our drive through who came into the store after receiving his order. I interviewed at Qantas in Feb 2023. Qantas Airways Limited ABN 16 009 661 901, Mobile notifications, privacy and security, Fare Guide Information Economy Classic Rewards, Fare Guide Information Premium Economy Classic Rewards, Fare Guide Information Business Classic Rewards, Fare Guide Information First Classic Rewards, Your rights under the Australian Consumer Law, New Zealand Civil Aviation Act Information, Personal items, toiletries and medicinal items, Recreational and sporting petrol powered equipment, Taking medical equipment and medications onboard, Requirements Canadian Accessible Transportation, Qantas Frequent Flyer Earn Category tables, Physical Qantas Frequent Flyer card and kit distribution, Contact centres - enquiries and purchases from leisure travel customers, Group travel - tailors domestic and international travel arrangements for customers travelling in organised groups, Business travel - provides personalised travel management services to a wide array of corporate and government customers, Industry centre - dedicated support for the travel industry. A strong communicator? What kind of businesses? Group assessment; The interviewer will be pleased that you want to keep the customer happy but will also only offer what is acceptable according to company policy. Do you use a calendar, planner, or another tool to record and view this routine? On top of each customer interaction being completely different, I'm also responsible for the tracking of daily sales reports and monthly reporting to our management. We proudly provide the highest levels of service and support to our customers. The process took 1 week. Choose the seat that suits you before you get to the airport on Qantas operated flights. This job really helped me think on my feet and build a great short term memory when handling many requests at the same time. Shared on January 10, 2020 - Customer Service Representative - Los Angeles, CA. As a cashier, I was responsible for making sure the the shelves were fully stocked around my register during my shift and I would do so at times when foot traffic at the registers was slow. Since one of the other interview questions was about being neatly groomed and wearing a uniform, you might want to mention these here too. Deals on Qantas flights across a range of Australian and international destinations. What key skills from that experience would you bring to this role? I applied online. 1. The process took 4 weeks. Can you talk more about what a heavy rigid driver's license is and why you got one? Rotating roster +1. Has this ever happened to you before? During this preparation, Customer Service Agents are asked to help restock the food, beverage, and other items on the plane, and also do some light cleaning in the cabin of the plane. The Civil Aviation Safety Authority is the controlling force over the commercial airline industry in Australia and its policies and regulations impact the day to day jobs of every staff member at Qantas Airways. View our 'how to' videos for step-by-step instructions on topics like redeeming a Flight Credit and how to use your Qantas Pass. Establish customer relationships and follow up with customers, as needed. The Qantas Airways reservation number is ^1:832:460:1113^. They also asked if you are prepared to work shift work and work on public holidays and special occasions, eg Christmas. I applied online. What is the interview process like at Qantas. All Qantas employees are required to pass a security check. Lastly your Interview 2 on 1, one asks the questions as the other writes the answers you give. "I would not have any issues with the dress policies that you have in place for your staff. The Qantas Customer Service Agent recruitment process of online/offline way and submitting C/V at the official job portal by following the below details kindly check carefully. Very prompt. Each area is marked : role play - interview- group activity and that is how you are successful all based on points, The process took 3 months. I guess its for if were rights person for this position. Find information on travel requirements and more. View Sonia Fernandes' profile on LinkedIn, the world's largest professional community. They will also be looking to hear about your own personal self awareness and that you are familiar with your strengths and weaknesses when it comes to communication and how this will impact your ability to provide great customer service at Qantas Airways. This takes place over the phone or online and gives management a better sense of the candidate. How to apply. Whether you're looking to make a new reservation or modify an existing one, the customer service team at is more than happy to assist you. Book flights, multi-cityor round the world trips, search using our interactive mapor redeem a travel credit. At Qantas Airways, you would be expected to come to work each shift in uniform and neatly groomed. If the role you are interviewing for is customer-facing say you have strong communication skills which will help when working with customers. At some point during your conversation, your interviewer will be looking to hear about your personal motivation for becoming a Customer Service Agent at Qantas Airways. Use a customer-focused, needs-based review process to educate customers about insurance options. As well, Qantas Airways requires that an employment verification check does take place as well, where the airline will look into at least the last 10 years of your employment history. $19 to $21 Hourly. Find out more about our award-winning First and International Business cabins and more classes of travel on Qantas. Qantas Airways +1[850(387)4969] Group Reservation Number Stage 2 was a role play. Celebrating their centenary in 2020, Qantas now flies more than 50 million passengers per year to more than 85 destinations in 14 countries and territories across the world. Great employer. The process took 7 weeks. I then attended a group assessment, there where several group tasks and each candidate had to speak amongst the other candidates. Describe a time when you had to deal with a difficult customer, what was Th outcome and what would you have done differently. The more details, the better! Qantas Employee Reviews for Customer Service Representative - Indeed Pass will be sent electronically . A lot of transactions were also handled by credit or debit cards, and I had to help customers work the self service pad for transactions. Dates shown above are approximate. We're continually finding new ways to deliver a memorable customer experience. The interviewer will appreciate that this isn't a problem for you. I applied online. Sydney NSW. If you're successful in being short-listed, you'll be invited to attend an assessment. Qantas Careers and Jobs Recruitment 2022-2023 | Airways Vacancies: Are you searching for the latest Qantas Airways Careers and Job Vacancy Announcements? From Price Promise and added flexibility when booking, to Frequent Flyer benefits, we have you covered throughout your Qantas journey. To really sell your ability to hit the ground running if hired for this position, talk to your interviewer about your plan to learn and master whatever programs are required for this role. I interviewed at Qantas (Sydney) in June 2017. Have you ever had a job where you provided service over the phone? We had some group activities together and a one-on-one interview afterwards. The next steps were background and security checks and finally a thorough medical which is at your own expense. engine failure and some CTA radio work Exp. And if you speak any other languages besides English. There was about a month or two wait between each step. Restaurant and hotel reviews, photo galleries and travel articles. Qantas Airways Limited ABN 16 009 661 901, Mobile notifications, privacy and security, Fare Guide Information Economy Classic Rewards, Fare Guide Information Premium Economy Classic Rewards, Fare Guide Information Business Classic Rewards, Fare Guide Information First Classic Rewards, Your rights under the Australian Consumer Law, New Zealand Civil Aviation Act Information, Personal items, toiletries and medicinal items, Recreational and sporting petrol powered equipment, Taking medical equipment and medications onboard, Requirements Canadian Accessible Transportation, Qantas Frequent Flyer Earn Category tables, Physical Qantas Frequent Flyer card and kit distribution, Employment reference and background checks, Residency, citizenship and visa requirements, Department of Immigration and Multicultural Affairs. The familiar smiles are waiting to welcome you onboard. Firstly it was a one on one interview. I let them know that if they get a voicemail, they can leave a message and the call will be returned shortly. Information about visas, health and more. Meeting as a Group. 10808. Describe a time when you had to deal with a difficult customer, what was Th outcome and what would you have done differently. While your interviewer won't be looking for you to know the CASA regulations off the top of your head, they will be looking to hear that you have the ability to play by the rules if you are hired for this position. Become a Qantas Airways Cabin Crew in 2022 (Salary, Requirements) What would you bring? At the end of each shift, I was responsible for balancing the cash and checks in my till against the transaction registered. I applied online. I got 5 questions based on my CV and resume. It sounds like your experience is very relevant to the position. What candidates say about the interview process at Qantas. Earn Qantas Points on our huge range of accommodation options worldwide. I interviewed at Qantas (Melbourne) in Sept 2016, I applied on a Friday evening the following morning I received an online questionnaire, the following day I was then asked to complete webcam interview which I did straight away and then following day I was accepted for assessment day which was 2 days after I received the email. Worth working for the company as you have one of the best people to work with, great benefits, and interesting work that can help you evolve. Qantas - Customer Service Agent | Glassdoor Prior to your interview, try to research the mission and values of Qantas Airways and touch on some points that relate to their mission and values. A poor customer experiences and how did you handle it. I received a scenario which you had to remember key information from. Whether youre booking your next holiday or flying for business or pleasure, you could be earning points on all sorts of things with our partners. Interviews for Top Jobs at Qantas. We first completed a role play this was conducted in a separate room with 2 Qantas staff followed by an interview with 2 different staff and lastly group activity which is purely to see how you work in a team - I received a letter on the Friday (2 days post assessment day) asking for references the following Monday I was asked to complete online security check approx 1 week later I was asked to complete medical at own expense