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Jo Phelps and make your voice heard. We are remunerated by commission for the arrangement, service and renewal of We are remunerated by commission for the arrangement, service and renewal of People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. At a recent Townhall we shared our long term strategy and the tools we're implementing to help us achieve our vision and objectives. I know you have to make money but not to sure if the way you do it is ethical, Dear Mr SattinThank you for taking the time to leave a review.Staysure take all feedback relating to our products and services seriously. .wsite-not-footer blockquote {font-size:22px !important;line-height:31px !important;} A nice change from the hassled feeling I often feel when dealing with call centres. font-family: "Open Sans" !important; _W.storeCountry = "GB"; If you have not received them in the next few hours, please can you send a message to expat@staysure.co.uk or give us a call on +34952010024 and we will be happy to help. Friday 30 December: 8:30am 8pm, Within the USA and Canada: Have a fantastic holiday. We hope you had the opportunity to share your views in our Leavers' Questionnaire but if you have anything further you would like to add then please email us at employeeengagement@staysure.co.uk. If you are not satisfied with the service received please forward details of your complaint to: Customer Services Department Tour operator luckily agreed to cancell me off the trip and add friend for extra charge which i was happy to pay for pease of mind. Theres also so many things the training did not cover , the training shouldve been longer because there is a lot of information we need to know, longer working hour, monotony work, short holidays. Staysure Customer Service Representative Salaries in the - Indeed Staysure is a good place to work, the training is good. How to make a complaint | Staysure Need help? Kind regards Ross Customer Service Team Leader, Having booked travel insurance for my wife and 2 grandchildren at beginning of year i unfortunatly got admitted to hospital just 2 days prior to trip later that year. Thank you for choosing Staysure. Wishing you all the best for the future. Not happy. Have a fantastic holiday. If you need to cancel your policy please click here. Anyone can write a Trustpilot review. .wsite-not-footer blockquote {font-family:"Georgia" !important;font-style:italic !important;} - Sunday: 10am - 4pm. If there is a problem with the password chosen this should be explained. I was trying to pay for a quote with them kept waiting for over a day to pay. Customer Service Representative interview process at Staysure. Was put on a call back BUT this never happened. '', Thank you for your feedback and sorry to read your comments. Glassdoor has 114 Staysure reviews submitted anonymously by Staysure employees. Waiting time approx 10minsAnswered by EmmaExtremely helpful, efficient, knowledgeable and professional.Clear explanations and happy to repeat. #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {} If you need more help, please visit our FAQ Help Centre. Staysure Travel Insurance Reviews | Read Customer Service Reviews of Dear David Clark,Thank you for your 5 star review. or visit staysure.co.uk/claims End Supplier Failure Claims 0345 266 1872 Legal Costs and Expenses0117 934 0548 If you require medical assistance whilst on holiday +44 1403 288 414 Or if calling from within the USA and Canada +1 844 780 0639** Useful telephone numbers - we are here to help you Call our Customer Services Team Be the first to find this interview helpful, What motivates you? Replies to negative reviews in < 24 hours, Read 1 more review about Staysure Travel Insurance. } TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. So you can be confident that youve got the right cover, thats tailored just for you. Staysure hiring Customer Service Insurance Agent in Northampton Still requesting further information whilst she was on her death bed. Dear GayeThank you for your review.I am very sorry to hear that the service that you received was not to our usual high standards.I have requested the documents be sent to you via post. Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. Do you agree with Staysure Travel Insurance's 4-star rating? Dear Anne Parry,Thank you for your 5 star review. Seemed silly, but so be it, or so i thought. I got an online quote and with no warning it increased in 1 minute by about 40. Just raise a case and leave feedback after. However, there may be postal delays in your area so please allow for this also.Thank you for your feedback and for choosing Staysure.Kind regardsPoppy. Full-time, Part-time . We strive to provide the best support and benefits we can for our people and appreciate your feedback on your experience with us and wish you success in your future career. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Handful of friends made at Staysure. It left me feeling nervous whether Ive done enough to declare everything. Have a fantastic holiday. They are not authored by Glassdoor. Date of experience: March 13, 2016 I should have asked for the policy to be posted to me. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. I hope my friend who recommended me gets her 10 bonus !!! We have measures in place to ensure the bonus is awarded fairly across both our sales and customer service areas and continuously monitor activity and welcome feedback from our agents. We pride ourselves on the excellent service we give to our customers and this is achieved through our dedication to deliver the best training to our people. Also, for some of our insurers we may receive a profit share payment if they Staysure were not interested in her safety, just getting her back to the UK so the NHS could pay for any future medical needs. My Staysure Access your policy documents Update traveller details Renew your policy with ease Manage payment options Create your My Staysure account, or login here. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. They wouldnt provide us with any details about the repatriation other than a pick up time. Saturday: 9am 5:30pm Application. If youd prefer to speak to a member of the team on, please call us on: We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. .mobile-nav .icon-caret { Our pay and reward package is regularly reviewed too so that we remain competitve in the market and provide our team members with a good deal. Free interview details posted anonymously by Staysure interview candidates. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label { } } - Saturday: 9am - 5:30pm Warm regards,Ross, Dear Caroline,Thank you for taking the time to leave your review. It's been an extremely challenging time for the country, and, specifically for our sector, since the outbreak of Covid-19 and, we are working hard to support our customers and our employees at this unprecedented time. 2023 Resolver Consumer Online Limited. .wsite-phone {} First, the people at Staysure are all awesome and great to work with and (despite some of the reviews) most of the managers I worked with were good. My dad died whilst abroad, he was insured with stay sure. TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. .wsite-menu a {font-size:14px !important;} Compassionate leave is available, along with mental health support, through our own mental health first aiders and our dedicated 24/7 helpline. We also ensure all reviews are published without moderation. Staysure Travel Insurance Reviews | Read Customer Service Reviews of A company that can leave a single mother with 66 for the month after that same person followed what they said to do is not a company to work for. Are you a company? Online insurance is great but multiple choice questions dont always offer the conditions the customer might feel most likely to arise. I wanted to save a quotation but to do so had to create an account, then was not allowed to use the account until I had verified/activated it. 28703 San Sebastin de los Reyes To provide better customer service, your calls may be recorded and monitored for quality and compliance purposes. PDF Staysure #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {color:#000 !important;} If the complaint can't be resolved within 3 working days, a Final Resolution Letter will be issued within 8 weeks. .wsite-menu-default a {font-weight: bold !important;text-transform: none !important;letter-spacing: -1px !important;} var STATIC_BASE = '//cdn1.editmysite.com/'; We also ensure all reviews are published without moderation. Sunday 25 December: Closed Not a good experience. Very friendly, nice people to deal with. Companies can ask for reviews via automatic invitations. initPublishedFlyoutMenus( We recognise that everyone has ups and downs in their lives and we are always there with support. Resolver is free. Quick and efficient service, very knowledgeable of medical conditions.Thank you. Wed like to hear from you. Staysure Customer Service Interview Questions | Glassdoor A good clear line, too, with no annoying background noise! - Calling from outside the UK: 0044 1604 210 845 Staysure take all feedback relating to our products and services seriously. your insurance policy. Dear Denis Kumm,Thank you for your 5 star review. Learn about Staysure culture, salaries, benefits, work-life balance, management, job security, and more. Staysure Job security & advancement reviews - Indeed Also, for some of our insurers we may receive a profit share payment if they Wed like to take this opportunity to wish you success in the future. Staysure subsequenly were not so accomodating in swaping names, and told me i had to pay seperatly for new person despite me saying that i had no interest in claiming if i could do. Policy came through as expected. Then like us on Facebook and follow us on Twitter. Also, for some of our insurers we may receive a profit share payment if they Staysure Employee Reviews about "customer service" Updated 8 Feb 2023. Staysure spent 5 months trying to dismiss the claim on the grounds of a pre-existing condition requesting medical history 6 months prior to taking the insurance out. There are also plenty of opportunities to develop into other area and for promotion. Thursday 29 December: 8:30am 8pm Many thanks. You need to sharpen up the verification/activation mechanism. Dear WAMM71,Thank you for your 5 star review. We are working with industry leaders, regulators and government to make your voice heard and improve customer service. Have a fantastic holiday. Anonymous Employee in Northampton, England, I applied online. Filter. #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {} We hope that everyone that joins us feels welcome and part of the team and were sorry that you didnt enjoy your time with us. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. He basically sold me the policy as I was going to look elsewhere, Dear Welsh,Thank you for your 5 star review. didn't blame someone else or their systems), very quickly ensured my documents were emailed to me, answered an additional question about logging on and just genuinely friendly in manner. Not everything they do makes sense. No support from customer service managers. | Read 207,881-207,900 Reviews out of 208,075 var initEvt = document.createEvent('Event'); ERGO Seguros de Viaje Ensuring our team members are happy is a priority for us and we recognise the importance of a good balance between home and work. .fancybox-title {} } Even though the people are genuinely lovely sometimes it feels, Repetitive and difficult calls with little support, noisy and not very safe (post-covid) environment, some people get opportunities or take less calls if theyre mates with managers, Thank you for taking the time to provide feedback and for recognising we have some exceptional people working in the business. //--> Search job titles. a, Never had to make a claim but, for my husband and I, travel policy prices are very reasonable for peace of mind if you have health issues. But your website/automation are pretty poor, so only 3 stars. 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