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I would avoid at all costs. Start your return online at the Footasylum website. In her spare time, Beth enjoys running, reading, baking and attempting craft projects that will probably end in disaster! We are so glad to hear you are happy with the service. How does Footasylum deliver? - Reviews A simple full refund is all I wanted from the first time I was messed around!! Been trying via live chat, what's app and calling HQ. Take care!Thanks,Rebekah. Read Customer Service Reviews of footasylum.uk - Trustpilot Ordered some trainers at 10.30pm amd paid for next day delivery. Gain access to Footasylum UNLCKD through your main Footasylum account. We had enough to look as it took ages and I was just gobsmacked, watching them treat their customers as though they were a nuisance. "No returns or exchanges will be accepted between Monday 26th December to Wednesday 28th December". Footasylum is a leading UK retailer of fashion streetwear and sportswear. You will receive a verification email shortly. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. We had to ask him 3 times just to make sure, because he would just mumble something and walk off. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Delivery to Australia was super cheap and very very fast! We use dedicated people and clever technology to safeguard our platform. They sent me trainers in a damaged box. Ordered Nike trainers. This is the last thing I buy from footasylum from here on. We hope to see you shopping with us very soon. Email and text communication was prompt and efficient. Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! We had enough to look as it took ages and I was just gobsmacked, watching them treat their customers as though they were a nuisance. A Footasylum discount code is the best way to save some cash, but there are other ways to get your goodies for less: Footasylum offers standard delivery for 3.95, next day delivery for 4.99 and Sunday delivery for 6.99. For a next-level shopping experience, the app lets you filter by brand, colour, size and style so you can easily find what you want. Search for local Shoe Shops near you and submit reviews. Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Footasylum Promo Code | 20% OFF in February 2023 The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. Rock Woven Outdoor Pant. I will always order with footasylum I am very happy with the service and products. | Read 8,321-8,340 Reviews out of 55,152 Ordered coats for 2 of my sons in the sale. Footasylum Reviews | Read Customer Service Reviews of www.footasylum my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. I know customer service.Not one of them smiled.Not one of them acknowledged.Not one of them spoke clearly. Ends: Tue 28 Feb 2023. Very disappointing.Would never order from them again! Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. Ordered Nike trainers. Disgusting service.I was in the Meadowhall store today and I have never been so appalled at the customer service I received. If this was my store, they would all be sacked. They have scribbled size 7 on it. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. Subscribe in print, digital, or a great-value bundle. The app also has a smooth checkout process with good delivery options which is available to over 60 countries. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Ordered and paid on 10th December my daughter's Xmas present. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. OG Stack Longline Puffer Jacket. Ordered item was faulty. Returned to Preston, Lancashire store today with purchase receipt to exchange them or get a refund. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. Footasylum. Discover the gadgets you never knew you needed, In-depth reviews and new tech explanations. Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Shocking company - bought two items trainers and sliders order value 100.28 never received. We also ensure all reviews are published without moderation. Simply follow our returns portal link below. Thanks,Rebekah. Having always been passionate about writing, shes written for websites, newspapers and magazines on a variety of topics, from jewellery and culture, to food and telecoms. If you want to exchange your order, fill out the exchange section of the returns form included in your order and send back your item. AnswerThePublic listens into autocomplete data from search engines like Google then quickly cranks out every useful phrase and question people are asking around footasylum on 01 Feb. It's a goldmine of consumer insight you can use to create fresh, ultra-useful content, products and services. 10/10 will not be using footasylum again. As the seasons change, more and more collections and features are promoted but there are a few ranges and edits that never go out of style and are popular all year round. I have sent them back the undamaged trainers in a damaged box as I received them. Footasylum Discount Code - 60% Off - March 2023 - The Sun Vouchers Make sure to check out the Footasylum Black Friday, Cyber Monday and Boxing Day sales for big discounts. Footasylum - SafetyCulture (formerly iAuditor) After 6 attempts to chase delivery of my item, I have finally just been informed the order was cancelled on the 23rd. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. Package allegedly dispatched on 11th December and now reported as list in transit! Find out how we combat fake reviews. Companies can ask for reviews via automatic invitations. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. Wow! I was hesitant about ordering from this site after reading the reviews on here, but I ordered anyway because the item was priced so well. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. They also offer a WhatsApp device but it doesnt work. Was told that neither was possible because I didnt return them in the original shoe box! Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. Price was unbelievable for what I got! Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. No greeting, no please, no thank you. Has anybody else been caught out with this variation of footasylums terms and conditions relating to returns over the Christmas period. There are plenty of people who would love to have your job and do a better job at it, too.Without generalising, this younger generation seem to only be able show emotion through emojis. Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. If you'd like to return your order, you can within 14 days of receipt. - Anonymous, posted 4 months ago All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). Up to 60% off at Footasylum on selected women's t-shirts. We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I was taught to value customers, no matter what job I was in. We also ensure all reviews are published without moderation. Lancashire I ordered an item with Christmas delivery on 20th December and received an email confirmation. After 6 attempts to chase delivery of my item, I have finally just been informed the order was cancelled on the 23rd. I can't even point the blame at one member of staff because they were all terrible. With this in mind, Footasylum put all black shoes and all white shoes in its own featured collection so shoppers can easily find the most popular shoe style in classic colours. As one of the UKs leading sportswear, streetwear and fashion apparel retailers, Footasylum has access to the latest collections from popular brands. All in all, satisfied with my purchase and dealings with this shop. Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. We also ensure all reviews are published without moderation. My son lost out on his Christmas presents as a result. Easy! At Footasylum buy Designer clothes, footwear, Mens trainers, clothing, shoes & footwear from great brands: Adidas Originals, Nike, Converse, Vans, G-Star, Fred Perry, Supra, Franklin & Marshall, Ugg boots, Beck & Hersey, Criminal Damage, Voi jeans & more, Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood Underneath your order summary, you will see Have a discount code? Click this dropdown, enter your code in the box and click Apply. If you request next day delivery your order must be placed before 23:00 Monday to Friday and before 23:00 on Sunday to be delivered the next day. Christmas Delivery & Returns - Footasylum Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood, - For all international returns outside of the UK, please visit our dedicated international returns page. I know customer service.Not one of them smiled.Not one of them acknowledged.Not one of them spoke clearly. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. I would definitely recommend and will be a returning customer. . Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. Giving one star so I can leave this review. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. Why have i been rejected for my return as the item was faulty? The top brands to shop on Footasylum include adidas, Alessandro Zavetti, Berghaus, Converse, Hoodrich, Jordan, Kickers, Kings Will Dream, Monterrain, Montirex, New Balance, Nicce, Nike, The North Face, Tommy Hilfiger, UGG and Zavetti Canada. We are so glad to hear you are happy with the service. Hey Karl!Thanks for taking the time to leave us a review. Not one of them seemed interested AT ALL.Firstly, to find someone for helpstaff were just huddled in a corner having a good gossip and moan. I'm fortunate that I don't need a credit rating so I'll wait for FootAsylum to take this 'debt' to court and they can produce their evidence to my lawyer. Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Ends: Mon 6 Mar 2023. - Rebecca Jones, posted 1 year ago Once you've placed your order, standard delivery takes between 2 to 4 working days to arrive. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. In just a few steps, we'll have it sorted. Great sale and super quick on delivery. Shocking service avoid disappointment. You can find her work across numerous sites, including Wedding Ideas Magazine, Health & Wellbeing, The Bristol Post, Fashion & Style Directory and more. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. My son lost out on his Christmas presents as a result. If this was my store, they would all be sacked. For people who want unlimited delivery, you can pay 9.99 for a full year of free unlimited priority delivery with no minimum spend. Ordered standard delivery, was dispatched the next day & arrived the day after. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service.